ANU LMS
  • Total Quality Management
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    Total Quality Management
    Syllabus - Total Quality Management
    Unit I: Quality- Introduction, Competitive Advantage and Philosophy
    Textual Notes - Quality - An Introduction
    Textual Notes - Quality and Competitive Advantage
    Textual Notes - Quality Philosophy
    Textual Notes - ISO 9000-2000
    Video 1 - Introduction to Quality
    Video 2 - Deming Philosophy
    Video 3 - Quality Philosophy
    Video 4 - ISO 9000-2000
    Self Assessment Quiz - Unit I
    Unit II: TQM- Introduction, Contributions, Principles and Quality and Manufacturing
    Textual Notes - Introduction to Total Quality Management
    Textual Notes - Contributions to TQM
    Textual Notes - Principles of TQM- I
    Textual Notes - Principles of TQM - II
    Textual Notes - Evolution of Total Quality
    Textual Notes - JIT Manufacturing and Lean Manufacturing through Waste Elimination
    Textual Notes - Seven magnificient Quality Tools and Techniques
    Video 1 - Meaning of TQM
    Video 2 - Concept of TQM
    Video 3 - Elements of TQM
    Video 4 - Principles of TQM
    Video 5 - Evolution of Total Quality
    Video 6 - Quality Circles
    Self Assessment Quiz - Unit II
    Unit III: Tools and Techniques for TQM and Qualitative and Quantitative Techniques for TQM
    Textual Notes - Measurement Tools
    Textual Notes - Analytical Tools
    Textual Notes - Improvement Tools And Techniques
    Textual Notes - Control Tools
    Textual Notes - Quantitative Techniques
    Textual Notes - Qualitative Techniques
    Textual Notes - Taguchi Method
    Textual Notes - Total Productive Maintenance
    Video 1 - Concept of Total Productive Measure
    Video 2 - Seven Magnificent Quality Tools
    Self Assessment Quiz - Unit III
    Unit IV: ISO - International Organization for Standardization and TQM- Models and Important ISO Standards
    Textual Notes - ISO Systems
    Textual Notes - ISO Certification Schemes
    Textual Notes - Preparing an Organization for ISO Countries Certification
    Textual Notes - TQM Models
    Textual Notes - ISO 9000 9001-2000
    Textual Notes - ISO 14001 - 2004 ISO 27001 - 2013
    Video 1 - Introduction To ISO
    Video 2 - Introduction to ISO
    Video 3 - ISO Certification Schemes
    Video 4 - ISO Certification Schemes
    Video 5 - TQM Models
    Video 6 - Overview of TQM Models
    Video 7 -Baldridge Model
    Video 8 - EFQM Model
    Self Assessment Quiz - Unit IV
    Unit V: Service Quality Management and Quality Audit
    Textual Notes - Service quality management
    Textual Notes - Strategic Considerations
    Textual Notes - Organization and Leadership
    Textual Notes - Quality System Audit
    Textual Notes - Management Systems For TQM & Quality Appraisal And Auditing Systems
    Video 1 - Service Quality Management
    Video 2 - Service Quality Management
    Self Assessment Quiz - Unit V
    Glossary
    Glossary
    Games (Optional)
    Snakes and Ladders
    Pre-Final Test (Mock Test)
    Pre-Final Test (Mock Test)
    Final Test (Course Completion Quiz)
    Course Completion Certificate
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    TQM
    ಮನೆ
    ಮುಖ್ಯ ವಿಷಯಕ್ಕೆ ಬದಲಿಸು

    Acharya Nagarjuna University Learning Management System

    Course info

    1. ಮನೆ
    2. ವಿಷಯಗಳು
    3. ANU Moocs
    4. Business and Management
    5. TQM
    6. Summary

    Total Quality Management


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